Alendei Softech Launches Next-Gen AI Voice Agents for BFSI Sector
Engineered at scale, the new AI voice bot platform by Alendei Softech promises to automate customer support in banking and insurance sectors with human-like contextual conversations.
Alendei Softech, the software and artificial intelligence division of Alendei, has announced the general availability of its conversational AI voice bot ecosystem specifically designed for banking, financial services, and insurance (BFSI) clients.
Leveraging state-of-the-art local large language models (LLMs) trained specifically for compliance and customer intent, the platform allows financial institutions to handle queries, account setups, and claims processing seamlessly over secure voice lines.
This release solves critical latency issues, lowering speech-to-speech roundtrips to under 600 milliseconds, mimicking normal human dialogue. Early tests have shown a 45% reduction in ticket times and a 30% increase in customer satisfaction score (CSAT) among early-adopter clients.